Reckoner - terms of service

Effective 16 October 2026 · Wersja polska

These terms are the agreement between you and the provider of Reckoner named in section 1 (“we”, “us”) for the game, its servers and the website reckonermobile.com (together, the “Service”). The game shows you these terms and asks you to accept them before it creates your account; playing means you have accepted them. If you do not agree, do not play. Our privacy policy explains what data the game stores and is part of these terms. The terms are also available in Polish; for consumers living in Poland, the Polish version is the basis of interpretation.

1. Who we are

Reckoner is developed and operated by Wojciech Włodarczyk, Jaśminowa 4B, 98-100 Łask, Poland (NIP 8311643425), who is also the data controller described in the privacy policy. Contact for questions, complaints and legal notices: support@reckonermobile.com. We answer in English and in Polish. This address is also our single point of contact for players and for public authorities under the EU Digital Services Act.

2. Who can play and what you need

You must be at least 13 years old. If you are under the age of majority where you live, a parent or legal guardian must agree to these terms on your behalf and is responsible for any purchases made on your account.
Reckoner runs on Android 7.0 or newer and on iOS 15 or newer. It needs an internet connection: your account, characters and hunts are stored on our servers, and the game cannot run without them for long.
Balance, content, prices and features change between updates, and test worlds may be reset. The game updates itself when it starts.

3. Your account

One account holds all your characters. An account without an e-mail address is anonymous and tied to the device it was created on; adding an e-mail and password lets you recover it and play on other devices. An account without an e-mail address is deleted automatically, with everything on it - Gems and Premium included - after 365 days in which none of your devices signed in to it; add an e-mail to keep it.
You are responsible for keeping your password and your device safe and for everything that happens on your account. Tell us at once if you believe someone else is using it.
Accounts are personal. Do not sell, buy, rent, give away or share accounts, and do not use several accounts to get rewards meant for one player (for example referral bonuses, inbox gifts or gift codes).
You can delete your account at any time in the game (Settings → Account → Delete account) or at reckonermobile.com/delete-account. Deletion is immediate and irreversible and removes all characters, progress and virtual items; copies in our backups disappear within 14 days. Some records are kept after deletion - records of store purchases, bug reports, moderation cases and referral links - as the privacy policy explains.

4. Gems, Premium and other virtual items

Gems, Premium time, gold, items, outfits and every other in-game good (“virtual items”) are a limited, personal, non-transferable licence to use those features inside the game while your account exists. They are not property, have no value outside the game and cannot be exchanged for money or anything of value outside the game.
What money buys. Gems and Premium are bought in the Apple App Store or Google Play; Premium can also be bought with Gems in the game. Character slots, extra depot tabs and depot slots, friend and guild member slots, name changes and outfits are bought with Gems. Some Gem packs add bonus Gems to the first purchase of that pack on an account; the game shows the bonus before you buy. Payment, taxes, receipts and refunds are handled by the store under its own terms; we do not see or store your payment details. Prices may change at any time; a change never affects what you already bought.
Premium is a one-off period of 30 or 90 days. It is not a subscription and does not renew by itself. It comes in two kinds:
- Character Premium covers one chosen character. The period starts when Premium is applied to the character: at once when you buy it with Gems, and when the game applies a store voucher (30 or 90 days) to the character you choose (normally right after the purchase).
- Account Premium covers the whole account. It starts at once, whether bought with Gems or in the store: its days are added to the account and, separately, to every character on it. A character created while it runs has Premium until the account's period ends.
If a character already has Premium, the new days are added after its current period ends. The period runs on the calendar and is not paused for any reason - not by an expedition, by closing the app, nor by a suspension of the account.
Free Premium trial. Once per account, the first character that reaches level 15 receives 3 days of Character Premium for free. It cannot be exchanged for anything else.
Gems are consumed when you spend them. Spent Gems and used Premium time are not refundable.
If a store refunds or reverses a purchase, what it granted is taken back from the account. An unused voucher is removed; Premium time it granted that has not yet run is cut short; for Account Premium, the account and each of its characters lose the refunded days that have not yet run. Premium time already used is not returned. Refunded Gems, including any bonus Gems the purchase gave, are deducted from the balance even if it drops below zero. If it does, Premium bought with those Gems that has not yet run is taken back and the Gem price of the days taken back is credited to the balance; a balance that is still negative is settled by the next Gems you earn or buy. Other things bought with refunded Gems - outfits, slots, depot tabs and name changes - are reviewed by hand.
Gems ladder. The ladder is off for your account until you turn it on in Settings → Game (“Show me on the Gems ladder”); you can turn it off at any time. While it is on, each calendar month (UTC) the game ranks your account by the Gems it spent, counting every 30 days of Premium bought in the store as 1,000 Gems (Character Premium) or 1,500 Gems (Account Premium); refunded purchases do not count, and a refund after a month has closed does not change that month's results. The ladder is public: anyone can see your character's name and the Gems spent. The top 20 of a month wear a cosmetic crown and portrait frame for the whole next month, and the top three also wear the Midas outfit for that month. An account that is not on the ladder is not ranked and gets no reward.
Gift codes. We sometimes give out codes for free - for example at events, through content creators or as compensation. A code is entered in Settings and can add Gems and, for some codes, a temporary boost of up to 25% to experience, gold and item drops that lasts until your character reaches a level stated with the code. Each account can use a given code once. Codes are never sold, have no cash value and cannot be exchanged; buying or selling them breaks section 5.
Reckoner never sells power, safety or content: everything that affects the outcome of a hunt can be earned in the game for free. Paid items buy time, convenience, cosmetics and account capacity only.
Nothing here limits the rights you have as a consumer under mandatory law. Your right of withdrawal is described in section 11.

5. Rules of play

Reckoner is a shared world. While playing you must not:

use bots, scripts, macros, modified clients, automation or any tool that plays for you or talks to our servers other than through the official app;
exploit bugs, glitches or unintended mechanics to gain an advantage. If you find one, report it in the game (Settings → Bugs & suggestions) - confirmed reports may be rewarded with Gems;
sell, buy or trade accounts, characters, gold, items or any virtual item for real money or anything of value outside the game;
run several accounts to farm rewards meant for one player, or to manipulate rankings, guild wars, the market or gift systems;
post unlawful content, or use offensive, hateful, sexual, threatening or misleading names, guild names, chat messages or private messages, or impersonate other players, guilds or the provider;
use private messages or World Chat to ask other players for passwords or codes, to move them to outside services, to threaten them or to sell anything for real money - the game blocks typical messages of this kind (in World Chat also any link), and any of them can be reported;
harass, bully or deliberately disrupt other players;
attack, overload or probe the game, its servers or its protocol, interfere with other players' connections, or reverse-engineer them beyond what the law expressly allows.

6. Moderation and suspension

Other players can report names, guilds, chat messages and private messages from inside the game. A report about a player you share a private conversation with can include a copy of it: the current conversation if the reporting player attaches it, and the copy we keep for 30 days after a conversation ends. We review reports and may warn you, rename a character, remove content, take back items or currency obtained by breaking these rules, or suspend the account - for a fixed time or permanently - depending on how serious the case is. Whenever we restrict your account or remove your content, we tell you what was affected, why, and how to appeal.
Some checks are automatic: the game refuses names and guild names that break the rules when you choose them, refuses private messages that look like attempts to steal accounts or to trade for real money, refuses links in World Chat, and the server refuses game results its rules do not allow.
A chat filter checks every message written in World Chat, guild chat, guild announcements, private messages and Descent party chat for content about the sexual abuse or exploitation of children, terrorism, real-world violence and threats, extreme hate and self-harm. A message that clearly falls into one of these is not sent; a message that only might is sent as usual. In both cases that one message, the character who wrote it and the chat it was written in go to our moderation queue, where a person reads it - the filter does not copy the rest of the conversation.
World Chat - the chat open to all players - has one automatic restriction: when players on several different accounts report your messages there within a short time, your account is muted in World Chat for a short time and your recent messages there are hidden. You can still read World Chat and play as usual. The game shows you the reason, when the mute ends and where to appeal. A moderator then looks at the case and may lift the mute, keep it or make it longer; a moderator can also mute an account in World Chat after reviewing reports.
Apart from the World Chat mute described above, every warning, rename, removal and suspension is decided by a person who has looked at the case.
If a message suggests that a child is in danger or that someone's life or safety is at risk, we may pass the message and the account details we hold to the police or other competent authorities.
A suspension applies to the whole account and every character on it. While suspended you cannot log in; the game shows you the end date (if any) and the reason.
A suspension does not delete anything. Your characters, items, Gems and Premium stay on the account. Premium time keeps running during a suspension and is not extended, paused or refunded, and Gems that were already spent are not returned.
Repeated or serious violations, and any real-money trading or attack on the service, may lead to permanent suspension or deletion of the account.
If you believe a suspension, removal or World Chat mute is a mistake, write to support@reckonermobile.com - from the account's e-mail address if it has one; for an anonymous account, give the character's name and the date of the suspension. The suspension screen shows this address. We answer within 14 days. If we agree, we lift the suspension and add the Premium time lost during it back to the account and its characters.

7. Player content

Names, guild names, chat messages, private messages, answers to in-game polls and reports you write are yours, but by posting them in the game you allow us to store, show and moderate them as part of the Service. Names and World Chat messages are visible to other players and guild chat to your guild; World Chat keeps only its most recent messages. A private message is visible only to the friend you sent it to. We open a private conversation only when one of you reports it, and we see a single private message when the chat filter flags it (section 6). Poll answers are read only by us. Your e-mail is never visible to other players. We can remove content that breaks these terms or the law; you are told what was removed and why, and you can appeal as described in section 6.

Reporting illegal content. Anyone, including people who do not play, can tell us about content in Reckoner they believe is illegal by writing to support@reckonermobile.com: say where it is (for example the character or guild name), what it is and why you believe it is illegal, give your name and e-mail address (not needed when reporting child sexual abuse material) and confirm that you believe in good faith that the report is accurate and complete. We confirm that we received the report, decide on it without undue delay and tell you what we decided.

8. Changes to the game and to the Service

We may change the game - rebalance it, add or remove content and features, and change its rules and the Gem prices of items - when there is a reason for it: to keep the game balanced and fair, to add content, to fix errors and stop abuse, for security, or because the law or app store rules require it. Balance changes are part of playing a live game and do not by themselves entitle anyone to compensation.
If a change takes away a Premium benefit during a period you have already paid for, we tell you in the game (and by e-mail, if your account has one) before it applies, and you can end the agreement within 30 days of the change by deleting your account or writing to support@reckonermobile.com; we then refund, directly or through the store, the part of the price you paid for the Premium time you could no longer use. Rights that the law of your country gives you over changes to the game stay unaffected.
We try to keep the servers running, but the Service is provided “as is” and we do not promise it will be available without interruption or error. Expeditions settle when the connection returns.
If we ever stop operating Reckoner, we will announce it in the game and on this website at least 30 days in advance. Virtual items expire with the Service; the part of the price you paid for Premium time and Gems that you could no longer use is refunded, directly or through the store you bought them from, where the law requires it.

9. Intellectual property

Reckoner, its name, artwork, characters, monsters, text, code and design belong to the provider. You may play the game and share screenshots and videos of it, including on monetised channels, as long as you do not claim the game as your own or distribute its files, artwork or code separately.

10. Liability

We are liable for the Service under the general rules of law. We are not liable for loss of game progress, virtual items or data caused by your device, your connection, your own loss of access to the account or your breaking these terms. Nothing in these terms excludes liability that cannot be excluded by law, limits your statutory rights as a consumer, or limits our liability for the conformity of digital content or services you paid for.

11. Complaints, withdrawal and ending the agreement

Complaints about the Service, a purchase or a moderation decision go to support@reckonermobile.com. We answer within 14 days of receiving them.
Withdrawal. As a consumer you may withdraw from this agreement within 14 days of creating your account, without giving a reason: delete the account or write to support@reckonermobile.com. Purchases in the app stores follow the store's own withdrawal and refund rules; where the law gives you a right of withdrawal from a purchase, these terms do not limit it. You may use this model form, but you do not have to: “To Wojciech Włodarczyk, Jaśminowa 4B, 98-100 Łask, Poland (NIP 8311643425), support@reckonermobile.com: I hereby give notice that I withdraw from my contract for the provision of the following service: a Reckoner game account (character name: ...), created on (date). Name and address of the consumer. Date.”
You end the agreement by deleting your account. We may end it by suspending or deleting an account that breaks these terms, as described in section 6, or by discontinuing the Service as described in section 8.

12. Changes to these terms

We may change these terms for a valid reason: a change in the law or in app store rules, a new or changed feature of the game, a security or abuse problem, or a correction. The new version is published at this address with its effective date, and the game asks you to accept it when you next start it - the game updates often, so a change usually applies from the day it is published. One kind of change waits: if it takes away something you have already paid for - shortening Premium time you hold, or raising the price of what you already bought - we publish it before it applies, the game shows you the date from which it applies, and until that date your current terms stand. If you do not accept the new terms, you can end the agreement by deleting your account - the screen that asks for your acceptance offers this directly. If you end it for that reason within 30 days of the change, we refund, directly or through the store, the part of the price you paid for Premium time and Gems that you could not use. Otherwise purchases you already made keep the terms they were made under.

13. App store terms

If you got Reckoner from the Apple App Store, you also agree that: this agreement is between you and the provider only, not Apple, and the provider alone is responsible for the app and its content; your licence covers use on Apple devices you own or control, under the App Store usage rules; Apple has no obligation to maintain or support the app; if the app fails to meet a warranty that applies to it, you may tell Apple and Apple will refund its price, and Apple has no other warranty obligation - any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are the provider's sole responsibility; questions, complaints and claims about the app go to the provider at the address and e-mail given in section 1; the provider, not Apple, handles any claims about the app, including product liability, legal compliance, consumer protection and privacy claims, and any claim that the app infringes someone's intellectual property; you confirm that you are not in a country under a United States government embargo or designated as supporting terrorism, and that you are not on a United States government list of prohibited or restricted parties; you will follow any third-party terms that apply when using the app; and Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you. If you got Reckoner from Google Play, the Google Play terms of service also apply to the download and to purchases.

14. Law and disputes

These terms are governed by the law of Poland, without prejudice to the mandatory consumer protection rules of the country where you live. We do not take part in out-of-court consumer dispute resolution (ADR) unless the law requires it; consumers in Poland can ask a municipal or district consumer ombudsman or the Trade Inspection for help, and consumers elsewhere in the EU their national consumer bodies. For consumers living in Poland the Polish version of these terms (reckonermobile.com/regulamin) is the basis of interpretation. Questions, appeals and legal notices: support@reckonermobile.com.

Previous versions: 1 October 2026 · 24 September 2026 · 23 September 2026 · 21 September 2026