Archived version. This version no longer applies; the current terms are at reckonermobile.com/terms.

Reckoner - terms of service

Effective 24 September 2026 · Wersja polska

These terms are the agreement between you and the provider of Reckoner named in section 1 (“we”, “us”) for the game, its servers and the website reckonermobile.com (together, the “Service”). The game shows you these terms and asks you to accept them before it creates your account; playing means you have accepted them. If you do not agree, do not play. Our privacy policy explains what data the game stores and is part of these terms. The terms are also available in Polish; if you live in Poland, the Polish version is the basis of interpretation.

1. Who we are

Reckoner is developed and operated by Wojciech Włodarczyk, Poland, who is also the data controller described in the privacy policy. Contact for questions, complaints and legal notices: support@reckonermobile.com. We answer in English and in Polish.

2. Who can play and what you need

• You must be at least 13 years old. If you are under the age of majority where you live, a parent or legal guardian must agree to these terms on your behalf and is responsible for any purchases made on your account.
• Reckoner runs on Android 7.0 or newer and on iOS 15 or newer. It needs an internet connection: your account, characters and hunts are stored on our servers, and the game cannot run without them for long.
• Reckoner is currently in beta. Balance, content, prices and features change between updates, and test worlds may be reset. The game updates itself when it starts.

3. Your account

• One account holds all your characters. An account without an e-mail address is anonymous and tied to the device it was created on; adding an e-mail and password lets you recover it and play on other devices.
• You are responsible for keeping your password and your device safe and for everything that happens on your account. Tell us at once if you believe someone else is using it.
• Accounts are personal. Do not sell, buy, rent, give away or share accounts, and do not use several accounts to get rewards meant for one player (for example referral bonuses, inbox gifts or gift codes).
• You can delete your account at any time in the game (Settings → Account → Delete account) or at reckonermobile.com/delete-account. Deletion is immediate and irreversible and removes all characters, progress and virtual items; copies in our backups disappear within 14 days. Records of store purchases, bug reports, moderation cases and referral links are kept without any link to you, as the privacy policy explains.

4. Gems, Premium and other virtual items

• Gems, Premium time, gold, items, outfits and every other in-game good (“virtual items”) are a limited, personal, non-transferable licence to use those features inside the game while your account exists. They are not property, have no value outside the game and cannot be exchanged for money or anything of value outside the game.
• What money buys. Gems and Premium are bought in the Apple App Store or Google Play; Premium can also be bought with Gems in the game. Character slots, extra depot tabs and depot slots, friend and guild member slots, name changes and outfits are bought with Gems. Some Gem packs add bonus Gems to the first purchase of that pack on an account; the game shows the bonus before you buy. Payment, taxes, receipts and refunds are handled by the store under its own terms; we do not see or store your payment details. Prices may change at any time; a change never affects what you already bought.
• Premium is a one-off period of 30 or 90 days. It is not a subscription and does not renew by itself. It comes in two kinds:
  • Character Premium covers one chosen character. The period starts when Premium is applied to the character: at once when you buy it with Gems, and when the game applies a store voucher (30 or 90 days) to the character you choose (normally right after the purchase).
  • Account Premium covers the whole account. It starts at once, whether bought with Gems or in the store: its days are added to the account and, separately, to every character on it. A character created while it runs has Premium until the account's period ends.
  If a character already has Premium, the new days are added after its current period ends. The period runs on the calendar and is not paused for any reason - not by an expedition, by closing the app, nor by a suspension of the account.
• Free Premium trial. Once per account, the first character that reaches level 15 receives 3 days of Character Premium for free. It cannot be exchanged for anything else.
• Gems are consumed when you spend them. Spent Gems and used Premium time are not refundable.
• If a store refunds or reverses a purchase, what it granted is taken back from the account. An unused voucher is removed; Premium time it granted that has not yet run is cut short; for Account Premium, the account and each of its characters lose the refunded days that have not yet run. Premium time already used is not returned. Refunded Gems, including any bonus Gems the purchase gave, are deducted from the balance even if it drops below zero. If it does, Premium bought with those Gems that has not yet run is taken back and its Gem price is credited to the balance; a balance that is still negative is settled by the next Gems you earn or buy. Outfits and slots bought with refunded Gems are reviewed by hand.
• Gems ladder. Each calendar month (UTC) the game ranks accounts by the Gems they spent, counting Premium bought in the store at its Gem value; refunded purchases do not count. The ladder shows your character's name and the Gems spent to other players. The top 20 of a month wear a cosmetic mark for the whole next month. You can leave the ladder at any time in Settings → Game; a hidden account is not ranked and gets no mark.
• Reckoner never sells power, safety or content: everything that affects the outcome of a hunt is available to every player for free. Paid items buy time, convenience, cosmetics and account capacity only.
• Nothing here limits the rights you have as a consumer under mandatory law. Your right of withdrawal is described in section 11.

5. Rules of play

Reckoner is a shared world. While playing you must not:

• use bots, scripts, macros, modified clients, automation or any tool that plays for you or talks to our servers other than through the official app;
• exploit bugs, glitches or unintended mechanics to gain an advantage. If you find one, report it in the game (Settings → Bugs & suggestions) - confirmed reports may be rewarded with Gems;
• sell, buy or trade accounts, characters, gold, items or any virtual item for real money or anything of value outside the game;
• run several accounts to farm rewards meant for one player, or to manipulate rankings, guild wars, the market or gift systems;
• post unlawful content, or use offensive, hateful, sexual, threatening or misleading names, guild names, chat messages or private messages, or impersonate other players, guilds or the provider;
• use private messages to ask other players for passwords or codes, to move them to outside services, to threaten them or to sell anything for real money - the game refuses such messages and they can be reported;
• harass, bully or deliberately disrupt other players;
• attack, overload or probe the game, its servers or its protocol, interfere with other players' connections, or reverse-engineer them beyond what the law expressly allows.

6. Moderation and suspension

• Other players can report names, guilds, chat messages and private messages from inside the game; a report sent from a private conversation includes a copy of that conversation. We review reports and may warn you, rename a character, remove content, take back items or currency obtained by breaking these rules, or suspend the account - for a fixed time or permanently - depending on how serious the case is. Whenever we restrict your account or remove your content, we tell you what was affected and why.
• A suspension applies to the whole account and every character on it. While suspended you cannot log in; the game shows you the end date (if any) and the reason.
• A suspension does not delete anything. Your characters, items, Gems and Premium stay on the account. Premium time keeps running during a suspension and is not extended, paused or refunded, and Gems that were already spent are not returned.
• Repeated or serious violations, and any real-money trading or attack on the service, may lead to permanent suspension or deletion of the account.
• If you believe a suspension or removal is a mistake, write to support@reckonermobile.com - from the account's e-mail address if it has one; for an anonymous account, give the character's name and the date of the suspension. The suspension screen shows this address. We answer within 14 days. If we agree, we lift the suspension and add the Premium time lost during it back to the account and its characters.

7. Player content

Names, guild names, chat messages, private messages and reports you write are yours, but by posting them in the game you allow us to store, show and moderate them as part of the Service. Chat and names are visible to other players; a private message is visible only to the friend you sent it to, and we open a conversation only when one of you reports it. Your e-mail is never visible to anyone. We can remove content that breaks these terms or the law; you are told what was removed and why, and you can appeal as described in section 6.

8. Changes to the game and to the Service

• We may change, rebalance, add or remove content, features, prices and rules at any time. Balance changes are part of playing a live game and do not by themselves entitle anyone to compensation. Where the law of your country gives you the right to end the agreement over a change that materially worsens the game for you, you keep that right - write to support@reckonermobile.com.
• We try to keep the servers running, but the Service is provided “as is” and we do not promise it will be available without interruption or error. Expeditions settle when the connection returns.
• If we ever stop operating Reckoner, we will announce it in the game and on this website at least 30 days in advance. Virtual items expire with the Service; the part of the price you paid for Premium time and Gems that you could no longer use is refunded, directly or through the store you bought them from, where the law requires it.

9. Intellectual property

Reckoner, its name, artwork, characters, monsters, text, code and design belong to the provider. You may play the game and share screenshots and videos of it, including on monetised channels, as long as you do not claim the game as your own or distribute its files, artwork or code separately.

10. Liability

We are liable for the Service under the general rules of law. To the extent the law allows, we are not liable for loss of game progress, virtual items or data caused by your device, your connection, your loss of access to the account or by breaking these terms, nor for indirect or consequential damage. Nothing in these terms excludes liability that cannot be excluded by law, limits your statutory rights as a consumer, or limits our liability for the conformity of digital content or services you paid for.

11. Complaints, withdrawal and ending the agreement

• Complaints about the Service, a purchase or a moderation decision go to support@reckonermobile.com. We answer within 14 days of receiving them.
• Withdrawal. As a consumer you may withdraw from this agreement within 14 days of creating your account, without giving a reason: delete the account or write to support@reckonermobile.com. Purchases in the app stores follow the store's own withdrawal and refund rules; where the law gives you a right of withdrawal from a purchase, these terms do not limit it.
• You end the agreement by deleting your account. We may end it by suspending or deleting an account that breaks these terms, as described in section 6, or by discontinuing the Service as described in section 8.

12. Changes to these terms

We may change these terms for a valid reason: a change in the law or in app store rules, a new or changed feature of the game, a security or abuse problem, or a correction. The new version is published at this address with its effective date, and the game asks you to accept it when you next start it - the game updates often, so a change usually applies from the day it is published. One kind of change waits: if it takes away something you have already paid for - shortening Premium time you hold, or raising the price of what you already bought - we publish it before it applies, the game shows you the date from which it applies, and until that date your current terms stand. If you do not accept the new terms, you can end the agreement by deleting your account - the screen that asks for your acceptance offers this directly. If you end it for that reason within 30 days of the change, we refund, directly or through the store, the part of the price you paid for Premium time and Gems that you could not use. Otherwise purchases you already made keep the terms they were made under.

13. App store terms

If you got Reckoner from the Apple App Store, you also agree that: this agreement is between you and the provider only, not Apple, and the provider alone is responsible for the app and its content; your licence covers use on Apple devices you own or control, under the App Store usage rules; Apple has no obligation to maintain or support the app; if the app fails to meet a warranty that applies to it, you may tell Apple and Apple will refund its price, and Apple has no other warranty obligation; the provider, not Apple, handles any claims about the app, including product liability, legal compliance, consumer protection and privacy claims, and any claim that the app infringes someone's intellectual property; you confirm that you are not in a country under a United States government embargo or designated as supporting terrorism, and that you are not on a United States government list of prohibited or restricted parties; you will follow any third-party terms that apply when using the app; and Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you. If you got Reckoner from Google Play, the Google Play terms of service also apply to the download and to purchases.

14. Law and disputes

These terms are governed by the law of Poland, without prejudice to the mandatory consumer protection rules of the country where you live. We do not take part in out-of-court consumer dispute resolution (ADR) unless the law requires it; consumers in Poland can ask a municipal or district consumer ombudsman or the Trade Inspection for help, and consumers elsewhere in the EU their national consumer bodies. For consumers living in Poland the Polish version of these terms (reckonermobile.com/regulamin) is the basis of interpretation. Questions, appeals and legal notices: support@reckonermobile.com.