Reckoner

Delete your Reckoner account

This permanently removes your account and everything on it: all characters and their progress, gems, the items and Premium you bought, friends, guild membership and market offers. Your e-mail address is freed. There is no grace period and no way back. Residual copies leave our backups within 14 days.

• The same thing can be done in the game: Settings → Account → Delete account.
• Accounts live in two separate worlds: the store version and the test version (TestFlight or internal testing). They share nothing - pick the one you played.
• An account that has no e-mail attached (anonymous, device-only) can only be deleted in the game - it has no credentials to use here.
• If you cannot log in (for example a suspended account), write to support@reckonermobile.com from the e-mail on the account and we will delete it for you.

What we keep

• Records of store purchases and of what Gems bought, with no name, e-mail or payment details, for as long as refunds and our accounting need them. RevenueCat, which verifies purchases for us, keeps its own record for its retention period.
• Bug reports and moderation cases, without any link to your account, for up to 2 years after the case is closed.
• Shop activity and first-minutes records without your account, until 180 days after each event.
• Referral links another player relies on (the character name and level they saw) and guild war records listing the accounts that fought.
• A copy of ended private conversations, kept only for player reports, for up to 30 days.

Details: privacy policy.